Return
service

Need to return a product?

Would you like to return a product or part of your order? Below you will find the steps to follow, the return costs and information about your refund.

Good to know

• Handle the product carefully. If its value has decreased because you handled it beyond what was necessary to assess it, we may deduct that loss in value from your refund.
• For a partial return, we refund the amount paid for the returned products. Any promotional or bundle discounts are handled in accordance with the applicable offer terms.
• A return shipping fee applies when you use our returns service. The rates are listed below.
• Ordered through bol.com or Amazon? Register your return through that platform. Under our current returns policy, these returns are free.
• Returning from outside the European Union? Please contact info@horseflex.nl first for the available options and instructions.

When will I receive my refund?

We will refund you within 14 days of being informed of your decision to cancel your purchase. We may withhold the refund until we have received the products or you have provided evidence that you sent them back, whichever happens first.

Returning your entire order? We will also refund the standard delivery charges you paid. For a partial return, the original delivery charges are not refunded.

Your refund will be issued through your original payment method. It may appear on your bank statement under the name Mollie Payments. If you paid with Klarna, your refund will be processed through Klarna.

How much does a return cost?

The fee for a return label through our returns service varies by country.

Was your parcel undelivered, refused or not collected from a collection point? Please contact us so we can discuss the situation and any applicable return costs.