Look at the FAQ
here

In the world of animal supplements, it is becoming increasingly difficult to understand what is truly good for your horse or dog, and when something is actually a false promise.

At HorseFlex, we like to make a difference by keeping things honest and simple. That’s why you won’t find hidden or hard-to-pronounce ingredients that don’t contribute to the product, fillers, added sugars, chemicals, colors, fragrances, or flavor enhancers in our products.

In our webshop, you’ll find affordable supplements with pure, active ingredients of the highest quality that truly do what they promise. Nothing more, nothing less!

By this, we mean that all of our products are based on 100% natural ingredients. No hidden or hard-to-pronounce ingredients, added sugars, chemicals, synthetic colors, fragrances, or flavor enhancers. Just what’s good for your horse or dog.

Of course! All products are also available as refill packs. You’ll receive the product in a resealable bag, allowing you to easily reuse the jar or bucket from your previous order. Additionally, we can ship the refill packs in a smaller box to reduce waste even further.

All refill bags are made from LDPE film, a material that is highly recyclable, so you can dispose of the empty refill bag with your other plastic waste.

We do not offer a taste guarantee on our products. All of our supplements are completely natural and free from additives such as fragrances and flavor enhancers, which means we have no influence on the taste. Luckily, almost all of our products are well accepted. If you’re still having trouble convincing your horse or dog, feel free to contact us at info@horseflex.nl, and we’ll be happy to help you!

If a supplement is not being eaten by your horse or dog, it is usually not because they find it unappetising, but because they simply need some time to get used to the new taste and/or smell.

Is your horse or dog a picky eater? We recommend starting with a lower dosage when introducing a new supplement. Gradually increasing the dosage often helps your horse or dog get accustomed to the taste and/or smell. For your horse, you can also mix the powder with some oil in their mash or muesli. For your dog, you can mix it with a bit of wet food.

If you’re still having trouble convincing your horse or dog after trying these tips, feel free to contact us, and we’ll work together to find a suitable solution.

No! All of our products are 100% free from added sugars in any form.

Almost all of our products are free from doping substances.

However, there are a few exceptions. Devil’s claw is on the doping list, so we advise against giving it to competition horses. Its use is also not recommended for pregnant mares. In addition to devil’s claw, valerian and willow bark may also cause a positive test result. We recommend stopping these supplements at least 48 hours before a competition. To ensure that a supplement is suitable for your horse, we always advise reading the label before use.

Yes, most of our products can also be given to dogs! If you are already using a product for your horse and would like to give it to your dog as well, please feel free to contact us for the correct dosage.

Yes! This has no negative effect. However, be cautious with supplements that contain the same ingredient. If you’re giving supplements that have the same substances, you may end up with a double dose. Therefore, always read the ingredient list and check for any overlaps.

All of our supplements are 100% natural. Because they are natural products, batches may vary in color, texture, and smell. This can be due to factors such as the season in which the herbs were harvested or changing weather conditions. The effectiveness remains the same, and you can confidently give the supplement to your horse.

Yes, all products come with a measuring scoop. In the original packaging, you’ll find the scoop inside the jar or bucket. Sometimes, it may have fallen into the powder during transport. If you ordered a refill pack, the scoop will be loose in the box with your order. If you still can’t find a measuring scoop in your order, please contact us via email at info@horseflex.nl.

If you place and pay for your order on a business day before 3:00 PM, it will be shipped the same day via PostNL or DPD*.

Once your order is ready for shipment, you will receive a tracking code by email, so you can stay updated on the status of your delivery. If you have any questions about your shipment, please don’t hesitate to contact us at info@horseflex.nl.

*Except on national holidays.

You can place an order through our webshop by adding the desired products to your shopping cart. Then, you can proceed to complete your order and make payment via the shopping cart.

You can place an order as a guest, or if you have an account, you can log in first.

No, you will default to checking out as a guest.

During checkout, you have the option to save your details for future orders.

During checkout, you can choose to save your details for future orders. After placing your order, you will receive an email to confirm your account and create a password.

We send for free to the Netherlands, Belgium, Germany, and Luxembourg for orders above 30 euro. 

And for the rest of Europe?

Please order at www.horseflex.com

Shipping costs are 7,95. When you order more than 50 Euros or more the shipping costs are for free.

It is possible to return or exchange your products within 14 days after receiving your order. Please take a look at our return conditions.

You can pay in our webshop with: Ideal, AfterPay, Creditcard, Bancontact, Paypal, KBC/ BCB, Sofort and you can transfer the payment to us.

Yes, you can choose to pay with Riverty during checkout. This option is available only in the Netherlands, Belgium, and Germany.

When you choose to pay via Riverty, you will only be charged once your order has been delivered. You will then receive a payment summary from Riverty via email. You can pay directly using the payment button in the email or within 14 days. This offers a hassle-free online shopping experience without the need for a mandatory account.

When you have a question about paying with Riverty please contact the customer service of Riverty. We can’t see your payment due to privacy laws.